统一收单交易退款接口

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接口说明

接口名称:alipay.trade.refund

当交易发生之后一段时间内,由于买家或卖家的原因需要退款时,卖家可以通过退款接口将支付款退还给买家。支付宝在收到退款请求并验证成功后,会按照退款规则将支付款按原路退回买家账号。

交易超过约定时间(签约时设置的可退款时间)的订单无法进行退款。

支付宝退款支持单笔交易分多次退款,多次退款需要提交原支付订单的订单号,并设置不同的退款请求号。一笔退款失败后重新提交时,必须保证退款请求号不变,防止重复退款。同一笔交易累计提交的退款金额不能超过原始交易总金额。

注意事项

  1. 同一笔交易的退款至少间隔 3 秒后发起。
  2. 请严格按照接口文档中的参数接入。若传入非当前接口文档中的参数,可能造成退款失败或重复退款。
  3. 该接口不可与其他退款产品混用。若商户侧同一笔退款请求已使用当前接口退款,再使用其他退款产品退款,可能造成重复退款。
  4. 退款成功判断:接口返回 fund_change=Y 表示退款成功;fund_change=N 或无此字段返回时,需要通过退款查询接口进一步确认退款状态。详见退款成功判断指导。接口中 code=10000 仅代表本次退款请求成功,不代表退款成功。
  5. 若退款原订单涉及分账,在发起退款前,需要分账接收方在支付宝商家平台 > 资金管理 > 资金服务 > 分账接收设置中开启分账回退授权后,才可以正常退款。且不支持接收方为个人的分账单发起退款退分账。

公共请求参数

参数类型是否必选最大长度描述示例值
app_idString必选32支付宝分配给开发者的应用 ID2014072300007148
methodString必选128接口名称alipay.trade.refund
formatString可选40仅支持 JSONJSON
charsetString必选10请求使用的编码格式,如 utf-8gbkgb2312utf-8
sign_typeString必选10商户生成签名字符串所使用的签名算法类型,目前支持 RSA2RSA,推荐使用 RSA2RSA2
signString必选344商户请求参数的签名串,详见签名详见示例
timestampString必选19发送请求的时间,格式为 yyyy-MM-dd HH:mm:ss2014-07-24 03:07:50
versionString必选3调用的接口版本,固定为 1.01.0
app_auth_tokenString可选40详见应用授权概述-
biz_contentString必选-请求参数集合。除公共参数外,所有请求参数都必须放在该参数中传递,具体参照各产品快速接入文档-

业务请求参数

out_trade_notrade_no 二选一传入,不能同时为空。两者同时存在时,优先使用 trade_no

参数类型是否必选最大长度描述注意事项/枚举值示例值
refund_amountprice必选16退款金额,单位为元,支持两位小数,不能大于订单金额如果正向交易使用了营销,该退款金额包含营销金额。支付宝会按业务规则分配营销和买家自有资金分别退多少,默认优先退买家的自有资金200.12
out_trade_nostring二选一64商户订单号,订单支付时传入,商家自定义且保证商家系统中唯一trade_no 不能同时为空20150320010101001
trade_nostring二选一64支付宝交易号out_trade_no 不能同时为空;两者同时存在时,优先取 trade_no2014112611001004680073956707
refund_reasonstring可选256退款原因说明,商家自定义会在商户和用户的 PC 退款账单详情中展示正常退款
out_request_nostring可选64退款请求号,标识一次退款请求,需要保证在交易号下唯一部分退款时必选。同一次退款请求失败或异常后重试时,必须保证退款请求号不变,防止重复退款。支付宝会保证同样的退款请求号多次请求只退一次HZ01RF001

请求示例

curl 'https://openapi.alipay.com/gateway.do?charset=UTF-8&method=alipay.trade.refund&format=json&sign=${sign}&app_id=${appid}&version=1.0&sign_type=RSA2&timestamp=${now}' \
 -F 'app_auth_token=${app_auth_token}' \
 -F 'biz_content={
	"out_trade_no":"20150320010101001",
	"trade_no":"2014112611001004680073956707",
	"refund_amount":"200.12",
	"refund_reason":"正常退款",
	"out_request_no":"HZ01RF001",
	"refund_goods_detail":[
		{
			"out_sku_id":"outSku_01",
			"out_item_id":"outItem_01",
			"goods_id":"apple-01",
			"refund_amount":"19.50",
			"out_certificate_no_list":[
				"202407013232143241231243243423"
			]
		}
	],
	"refund_royalty_parameters":[
		{
			"amount":"0.1",
			"trans_in":"2088101126708402",
			"royalty_type":"transfer",
			"trans_out":"2088101126765726",
			"trans_out_type":"userId",
			"royalty_scene":"达人佣金",
			"trans_in_type":"userId",
			"trans_in_name":"张三",
			"desc":"分账给2088101126708402"
		}
	],
	"query_options":[
		"refund_detail_item_list"
	],
	"related_settle_confirm_no":"2024041122001495000530302869"
}'
package com.java.sdk.demo;

import com.alipay.api.AlipayApiException;
import com.alipay.api.AlipayClient;
import com.alipay.api.DefaultAlipayClient;
import com.alipay.api.AlipayConfig;
import com.alipay.api.domain.AlipayTradeRefundModel;
import com.alipay.api.request.AlipayTradeRefundRequest;
import com.alipay.api.response.AlipayTradeRefundResponse;
import com.alipay.api.domain.RefundGoodsDetail;
import com.alipay.api.domain.OpenApiRoyaltyDetailInfoPojo;

import com.alipay.api.FileItem;
import java.util.Base64;
import java.util.ArrayList;
import java.util.List;

public class AlipayTradeRefund {

    public static void main(String[] args) throws AlipayApiException {
        // 初始化SDK
        AlipayClient alipayClient = new DefaultAlipayClient(getAlipayConfig());

        // 构造请求参数以调用接口
        AlipayTradeRefundRequest request = new AlipayTradeRefundRequest();
        AlipayTradeRefundModel model = new AlipayTradeRefundModel();
        
        // 设置商户订单号
        model.setOutTradeNo("20150320010101001");
        
        // 设置支付宝交易号
        model.setTradeNo("2014112611001004680073956707");
        
        // 设置退款金额
        model.setRefundAmount("200.12");
        
        // 设置退款原因说明
        model.setRefundReason("正常退款");
        
        // 设置退款请求号
        model.setOutRequestNo("HZ01RF001");
        
        // 设置退款包含的商品列表信息
        List<RefundGoodsDetail> refundGoodsDetail = new ArrayList<RefundGoodsDetail>();
        RefundGoodsDetail refundGoodsDetail0 = new RefundGoodsDetail();
        refundGoodsDetail0.setOutSkuId("outSku_01");
        refundGoodsDetail0.setOutItemId("outItem_01");
        refundGoodsDetail0.setGoodsId("apple-01");
        refundGoodsDetail0.setRefundAmount("19.50");
        List<String> outCertificateNoList = new ArrayList<String>();
        outCertificateNoList.add("202407013232143241231243243423");
        refundGoodsDetail0.setOutCertificateNoList(outCertificateNoList);
        refundGoodsDetail.add(refundGoodsDetail0);
        model.setRefundGoodsDetail(refundGoodsDetail);
        
        // 设置退分账明细信息
        List<OpenApiRoyaltyDetailInfoPojo> refundRoyaltyParameters = new ArrayList<OpenApiRoyaltyDetailInfoPojo>();
        OpenApiRoyaltyDetailInfoPojo refundRoyaltyParameters0 = new OpenApiRoyaltyDetailInfoPojo();
        refundRoyaltyParameters0.setAmount("0.1");
        refundRoyaltyParameters0.setTransIn("2088101126708402");
        refundRoyaltyParameters0.setRoyaltyType("transfer");
        refundRoyaltyParameters0.setTransOut("2088101126765726");
        refundRoyaltyParameters0.setTransOutType("userId");
        refundRoyaltyParameters0.setRoyaltyScene("达人佣金");
        refundRoyaltyParameters0.setTransInType("userId");
        refundRoyaltyParameters0.setTransInName("张三");
        refundRoyaltyParameters0.setDesc("分账给2088101126708402");
        refundRoyaltyParameters.add(refundRoyaltyParameters0);
        model.setRefundRoyaltyParameters(refundRoyaltyParameters);
        
        // 设置查询选项
        List<String> queryOptions = new ArrayList<String>();
        queryOptions.add("refund_detail_item_list");
        model.setQueryOptions(queryOptions);
        
        // 设置针对账期交易
        model.setRelatedSettleConfirmNo("2024041122001495000530302869");
        
        request.setBizModel(model);
        // 第三方代调用模式下请设置app_auth_token
        // request.putOtherTextParam("app_auth_token", "<-- 请填写应用授权令牌 -->");

        AlipayTradeRefundResponse response = alipayClient.execute(request);
        System.out.println(response.getBody());

        if (response.isSuccess()) {
            System.out.println("调用成功");
        } else {
            System.out.println("调用失败");
            // sdk版本是"4.38.0.ALL"及以上,可以参考下面的示例获取诊断链接
            // String diagnosisUrl = DiagnosisUtils.getDiagnosisUrl(response);
            // System.out.println(diagnosisUrl);
        }
    }

    private static AlipayConfig getAlipayConfig() {
        String privateKey  = "<-- 请填写您的应用私钥,例如:MIIEvQIBADANB ... ... -->";
        String alipayPublicKey = "<-- 请填写您的支付宝公钥,例如:MIIBIjANBg... -->";
        AlipayConfig alipayConfig = new AlipayConfig();
        alipayConfig.setServerUrl("https://openapi.alipay.com/gateway.do");
        alipayConfig.setAppId("<-- 请填写您的AppId,例如:2019091767145019 -->");
        alipayConfig.setPrivateKey(privateKey);
        alipayConfig.setFormat("json");
        alipayConfig.setAlipayPublicKey(alipayPublicKey);
        alipayConfig.setCharset("UTF-8");
        alipayConfig.setSignType("RSA2");
        return alipayConfig;
    }
}
using System;
using System.Collections.Generic;
using Aop.Api;
using Aop.Api.Request;
using Aop.Api.Response;
using Aop.Api.Domain;
using Aop.Api.Util;
namespace SdkDemoTest
{
    public class AlipayTradeRefund
    {
        public static void Main(string[] args) 
        {
            // 初始化SDK
            IAopClient alipayClient = new DefaultAopClient(GetAlipayConfig());
            // 构造请求参数以调用接口
            AlipayTradeRefundRequest request = new AlipayTradeRefundRequest();
            AlipayTradeRefundModel model = new AlipayTradeRefundModel();
            
            // 设置商户订单号
            model.OutTradeNo = "20150320010101001";
            
            // 设置支付宝交易号
            model.TradeNo = "2014112611001004680073956707";
            
            // 设置退款金额
            model.RefundAmount = "200.12";
            
            // 设置退款原因说明
            model.RefundReason = "正常退款";
            
            // 设置退款请求号
            model.OutRequestNo = "HZ01RF001";
            
            // 设置退款包含的商品列表信息
            List<RefundGoodsDetail> refundGoodsDetail = new List<RefundGoodsDetail>();
            RefundGoodsDetail refundGoodsDetail0 = new RefundGoodsDetail();
            refundGoodsDetail0.OutSkuId = "outSku_01";
            refundGoodsDetail0.OutItemId = "outItem_01";
            refundGoodsDetail0.GoodsId = "apple-01";
            refundGoodsDetail0.RefundAmount = "19.50";
            List<String> outCertificateNoList = new List<String>();
            outCertificateNoList.Add("202407013232143241231243243423");
            refundGoodsDetail0.OutCertificateNoList = outCertificateNoList;
            refundGoodsDetail.Add(refundGoodsDetail0);
            model.RefundGoodsDetail = refundGoodsDetail;
            
            // 设置退分账明细信息
            List<OpenApiRoyaltyDetailInfoPojo> refundRoyaltyParameters = new List<OpenApiRoyaltyDetailInfoPojo>();
            OpenApiRoyaltyDetailInfoPojo refundRoyaltyParameters0 = new OpenApiRoyaltyDetailInfoPojo();
            refundRoyaltyParameters0.Amount = "0.1";
            refundRoyaltyParameters0.TransIn = "2088101126708402";
            refundRoyaltyParameters0.RoyaltyType = "transfer";
            refundRoyaltyParameters0.TransOut = "2088101126765726";
            refundRoyaltyParameters0.TransOutType = "userId";
            refundRoyaltyParameters0.RoyaltyScene = "达人佣金";
            refundRoyaltyParameters0.TransInType = "userId";
            refundRoyaltyParameters0.TransInName = "张三";
            refundRoyaltyParameters0.Desc = "分账给2088101126708402";
            refundRoyaltyParameters.Add(refundRoyaltyParameters0);
            model.RefundRoyaltyParameters = refundRoyaltyParameters;
            
            // 设置查询选项
            List<String> queryOptions = new List<String>();
            queryOptions.Add("refund_detail_item_list");
            model.QueryOptions = queryOptions;
            
            // 设置针对账期交易
            model.RelatedSettleConfirmNo = "2024041122001495000530302869";
            
            request.SetBizModel(model);
            // 第三方代调用模式下请设置app_auth_token
            // request.PutOtherTextParam("app_auth_token", "<-- 请填写应用授权令牌 -->");

            AlipayTradeRefundResponse response = alipayClient.Execute(request);

            if(!response.IsError)
            {
                Console.WriteLine("调用成功");
            }
            else
            {
                Console.WriteLine("调用失败");
            }
        }

        private static AlipayConfig GetAlipayConfig()
        {
            string privateKey  = "<-- 请填写您的应用私钥,例如:MIIEvQIBADANB ... ... -->";
            string alipayPublicKey = "<-- 请填写您的支付宝公钥,例如:MIIBIjANBg... -->";
            AlipayConfig alipayConfig = new AlipayConfig();
            alipayConfig.ServerUrl = "https://openapi.alipay.com/gateway.do";
            alipayConfig.AppId = "<-- 请填写您的AppId,例如:2019091767145019 -->";
            alipayConfig.PrivateKey = privateKey;
            alipayConfig.Format = "json";
            alipayConfig.AlipayPublicKey = alipayPublicKey;
            alipayConfig.Charset = "UTF-8";
            alipayConfig.SignType = "RSA2";
            return alipayConfig;
        }
    }
}
<?php
require_once '../aop/AopClient.php';
require_once '../aop/AopCertClient.php';
require_once '../aop/AopCertification.php';
require_once '../aop/AlipayConfig.php';
require_once '../aop/request/AlipayTradeRefundRequest.php';

// 初始化SDK
$alipayClient = new AopClient(getAlipayConfig());
// 构造请求参数以调用接口
$request = new AlipayTradeRefundRequest();
$model = array();

// 设置商户订单号
$model['out_trade_no'] = "20150320010101001";

// 设置支付宝交易号
$model['trade_no'] = "2014112611001004680073956707";

// 设置退款金额
$model['refund_amount'] = "200.12";

// 设置退款原因说明
$model['refund_reason'] = "正常退款";

// 设置退款请求号
$model['out_request_no'] = "HZ01RF001";

// 设置退款包含的商品列表信息
$refundGoodsDetail = array();
$refundGoodsDetail0 = array();
$refundGoodsDetail0['out_sku_id'] = "outSku_01";
$refundGoodsDetail0['out_item_id'] = "outItem_01";
$refundGoodsDetail0['goods_id'] = "apple-01";
$refundGoodsDetail0['refund_amount'] = "19.50";
$outCertificateNoList = array();
$outCertificateNoList[] = "202407013232143241231243243423";
$refundGoodsDetail0['out_certificate_no_list'] = $outCertificateNoList;
$refundGoodsDetail[] = $refundGoodsDetail0;
$model['refund_goods_detail'] = $refundGoodsDetail;

// 设置退分账明细信息
$refundRoyaltyParameters = array();
$refundRoyaltyParameters0 = array();
$refundRoyaltyParameters0['amount'] = "0.1";
$refundRoyaltyParameters0['trans_in'] = "2088101126708402";
$refundRoyaltyParameters0['royalty_type'] = "transfer";
$refundRoyaltyParameters0['trans_out'] = "2088101126765726";
$refundRoyaltyParameters0['trans_out_type'] = "userId";
$refundRoyaltyParameters0['royalty_scene'] = "达人佣金";
$refundRoyaltyParameters0['trans_in_type'] = "userId";
$refundRoyaltyParameters0['trans_in_name'] = "张三";
$refundRoyaltyParameters0['desc'] = "分账给2088101126708402";
$refundRoyaltyParameters[] = $refundRoyaltyParameters0;
$model['refund_royalty_parameters'] = $refundRoyaltyParameters;

// 设置查询选项
$queryOptions = array();
$queryOptions[] = "refund_detail_item_list";
$model['query_options'] = $queryOptions;

// 设置针对账期交易
$model['related_settle_confirm_no'] = "2024041122001495000530302869";

$request->setBizContent(json_encode($model,JSON_UNESCAPED_UNICODE));
// 如果是第三方代调用模式,请设置app_auth_token(应用授权令牌)
$responseResult = $alipayClient->execute($request, null, "<-- 请填写应用授权令牌 -->", null);
$responseApiName = str_replace(".","_",$request->getApiMethodName())."_response";
$response = $responseResult->$responseApiName;
if(!empty($response->code)&&$response->code==10000){
    echo("调用成功");
}
else{
    echo("调用失败");
}

function getAlipayConfig()
{
    $privateKey  = '<-- 请填写您的应用私钥,例如:MIIEvQIBADANB ... ... -->';
    $alipayPublicKey = '<-- 请填写您的支付宝公钥,例如:MIIBIjANBg... -->';
    $alipayConfig = new AlipayConfig();
    $alipayConfig->setServerUrl('https://openapi.alipay.com/gateway.do');
    $alipayConfig->setAppId('<-- 请填写您的AppId,例如:2019091767145019 -->');
    $alipayConfig->setPrivateKey($privateKey);
    $alipayConfig->setFormat('json');
    $alipayConfig->setAlipayPublicKey($alipayPublicKey);
    $alipayConfig->setCharset('UTF-8');
    $alipayConfig->setSignType('RSA2');
    return $alipayConfig;
}
const AlipaySdk = require("alipay-sdk").default;

const alipaySdk = new AlipaySdk({
  appId: "<-- 请填写您的AppId,例如:2019091767145019 -->",
  privateKey: "<-- 请填写您的应用私钥,例如:MIIEvQIBADANB ... ... -->",
  alipayPublicKey: "<-- 请填写您的支付宝公钥,例如:MIIBIjANBg... -->",
  gateway: "https://openapi.alipay.com/gateway.do",
});
const result = await alipaySdk.exec("alipay.trade.refund", {
  bizContent: {
    out_trade_no: "20150320010101001",
    trade_no: "2014112611001004680073956707",
    refund_amount: "200.12",
    refund_reason: "正常退款",
    out_request_no: "HZ01RF001",
    refund_goods_detail: {
      0: {
        out_sku_id: "outSku_01",
        out_item_id: "outItem_01",
        goods_id: "apple-01",
        refund_amount: "19.50",
        out_certificate_no_list: {
          0: "202407013232143241231243243423",
        },
      },
    },
    refund_royalty_parameters: {
      0: {
        amount: "0.1",
        trans_in: "2088101126708402",
        royalty_type: "transfer",
        trans_out: "2088101126765726",
        trans_out_type: "userId",
        royalty_scene: "达人佣金",
        trans_in_type: "userId",
        trans_in_name: "张三",
        desc: "分账给2088101126708402",
      },
    },
    query_options: {
      0: "refund_detail_item_list",
    },
    related_settle_confirm_no: "2024041122001495000530302869",
  },
});

公共响应参数

参数类型是否必选最大长度描述示例值
codeString必选-网关返回码,详见公共错误码40004
msgString必选-网关返回码描述,详见公共错误码Business Failed
sub_codeString可选-业务返回码,参见具体 API 接口文档ACQ.TRADE_HAS_SUCCESS
sub_msgString可选-业务返回码描述,参见具体 API 接口文档交易已被支付
signString必选-签名,详见签名文档DZXh8eeTuAHoYE...

业务响应参数

参数类型是否必选最大长度描述注意事项/枚举值示例值
trade_nostring必选64支付宝交易号-2013112011001004330000121536
out_trade_nostring必选64商户订单号-6823789339978248
buyer_logon_idstring必选100用户的登录 ID-159****5620
refund_feeprice必选11退款总金额,单位为元指该笔交易累计已经退款成功的金额88.88
buyer_user_idstring特殊可选28买家在支付宝的用户 ID新商户建议使用 buyer_open_id 替代该字段。对于新商户,buyer_user_id 字段未来计划逐步回收,存量商户可继续使用。若使用 buyer_open_id,请确认“应用 - 开发配置 - openid 配置管理”已启用;无该配置项时,可查看 openid 配置申请2088101117955611
buyer_open_idstring特殊可选128买家支付宝用户唯一标识详情可查看 openid 简介074a1CcTG1LelxKe4xQC0zgNdId0nxi95b5lsNpazWYoCo5
send_back_feestring特殊可选11本次商户实际退回金额,单位为元如需获取该值,需在入参 query_options 中传入 refund_detail_item_list1.8
fund_changestring可选1本次退款是否发生了资金变化Y 通常表示退款成功;N 或无此字段时需通过退款查询接口进一步确认退款状态Y

响应示例

{
  "alipay_trade_refund_response": {
    "code": "10000",
    "msg": "Success",
    "trade_no": "2013112011001004330000121536",
    "out_trade_no": "6823789339978248",
    "buyer_logon_id": "159****5620",
    "fund_change": "Y",
    "refund_fee": "88.88",
    "refund_detail_item_list": [
      {
        "fund_channel": "ALIPAYACCOUNT",
        "amount": "10",
        "real_amount": "11.21",
        "fund_type": "DEBIT_CARD"
      }
    ],
    "store_name": "望湘园联洋店",
    "buyer_user_id": "2088101117955611",
    "buyer_open_id": "074a1CcTG1LelxKe4xQC0zgNdId0nxi95b5lsNpazWYoCo5",
    "send_back_fee": "1.8",
    "refund_hyb_amount": "10.24",
    "refund_charge_info_list": [
      {
        "refund_charge_fee": "0.01",
        "switch_fee_rate": "0.01",
        "charge_type": "trade",
        "refund_sub_fee_detail_list": [
          {
            "refund_charge_fee": "0.10",
            "switch_fee_rate": "0.01"
          }
        ]
      }
    ],
    "refund_voucher_detail_list": [
      {
        "id": "2015102600073002039000002D5O",
        "name": "XX超市5折优惠",
        "type": "ALIPAY_FIX_VOUCHER",
        "amount": "10.00",
        "merchant_contribute": "9.00",
        "other_contribute": "1.00",
        "memo": "学生专用优惠",
        "template_id": "20171030000730015359000EMZP0",
        "other_contribute_detail": [
          {
            "contribute_type": "BRAND",
            "contribute_amount": "8.00"
          }
        ],
        "purchase_buyer_contribute": "2.01",
        "purchase_merchant_contribute": "1.03",
        "purchase_ant_contribute": "0.82"
      }
    ],
    "pre_auth_cancel_fee": "12.45"
  },
  "sign": "ERITJKEIJKJHKKKKKKKHJEREEEEEEEEEEE"
}
{
  "alipay_trade_refund_response": {
    "code": "20000",
    "msg": "Service Currently Unavailable",
    "sub_code": "isp.unknow-error",
    "sub_msg": "系统繁忙"
  },
  "sign": "ERITJKEIJKJHKKKKKKKHJEREEEEEEEEEEE"
}

公共错误码

前往查看公共错误码

业务错误码

错误码错误描述解决方案
ACQ.ALLOC_AMOUNT_VALIDATE_ERROR退分账金额超限请调整退分账金额后重试
ACQ.BUYER_ENABLE_STATUS_FORBID买家状态异常联系支付宝小二确认买家状态异常原因,或者联系买家进行线下退款处理
ACQ.BUYER_ERROR买家状态异常联系支付宝小二确认买家状态异常原因,或者联系买家进行线下退款处理
ACQ.BUYER_NOT_EXIST买家不存在买家已经注销账号,建议联系买家进行线下退款处理
ACQ.CURRENCY_NOT_SUPPORT退款币种不支持请确认传入的退款币种是否正确
ACQ.CUSTOMER_VALIDATE_ERROR账户已注销或者被冻结请查询账户状态:如果账户已注销,请线下处理;如果账户已冻结,请联系支付宝小二确认冻结原因
ACQ.DISCORDANT_REPEAT_REQUEST请求信息不一致退款请求号对应的退款已经执行成功,且本次请求的退款金额与之前请求的金额不一致。请检查退款金额是否正确,或通过退款查询接口获取退款执行结果
ACQ.ENTERPRISE_PAY_BIZ_ERROR因公付业务异常如果提示“当前交易不含企业出资”,请确认交易是否包含企业出资;如果不包含,接口入参不能指定 enterprise_pay_info;如果确认包含,请联系支付宝核实。如果提示“无效企业退款金额”,请检查指定的企业退款金额是否超过当前交易企业支付的金额。其他情况请联系支付宝小二
ACQ.INVALID_PARAMETER参数无效请根据接口返回的错误信息检查请求参数,修改后重新发起请求
ACQ.NOT_ALLOW_PARTIAL_REFUND不支持部分退款由于交易使用了特定优惠券等场景,该笔交易不支持部分退款,请进行全额退款或联系买家线下退款
ACQ.ONLINE_TRADE_VOUCHER_NOT_ALLOW_REFUND交易不允许退款此交易中核销了购买的代金券,不允许退款,可联系买家线下退款
ACQ.OVERDRAFT_AGREEMENT_NOT_MATCH垫资退款接口传入模式和签约配置不一致请检查垫资退款合约中的出资方式,修改合约或接口传参后重试
ACQ.OVERDRAFT_ASSIGN_ACCOUNT_INVALID垫资退款出资账号和商户信息不一致垫资退款出资账号必须为商户名下支付宝账号,请更换出资账号后重试
ACQ.REASON_TRADE_BEEN_FREEZEN请求退款的交易被冻结联系支付宝小二确认该笔交易的具体情况
ACQ.REASON_TRADE_REFUND_FEE_ERR退款金额无效同一笔交易累计请求的退款金额不能大于交易总金额,请检查退款请求金额是否正确
ACQ.REASON_TRADE_STATUS_INVALID交易状态异常查询交易,确认交易是否为支付成功状态;如是,可联系支付宝小二确认交易状态
ACQ.REFUNDALLOC_UNAUTH_LIMIT分账接收方未开启分账回退,退分账失败请联系分账接收方在支付宝商家平台 > 资金管理 > 资金服务 > 分账接收设置中开启分账回退授权后再发起调用
ACQ.REFUND_ACCOUNT_NOT_EXIST退款出资账号不存在或账号异常检查退款出资账号状态,账号正常后重试
ACQ.REFUND_AMT_NOT_EQUAL_TOTAL退款金额超限请检查退款金额是否正确,请求退款金额不能大于交易总金额;如果不是全额退款,退款请求号必填,请检查是否传入退款请求号
ACQ.REFUND_CHARGE_ERROR退收费异常请过一段时间后再重试发起退款
ACQ.REFUND_FEE_ERROR交易退款金额有误请检查传入的退款金额是否正确
ACQ.REFUND_ROYALTY_PAYEE_ACCOUNT_NOT_EXIST退分账收入方账户不存在请确认收入方账号是否正确,更换账号后重新发起
ACQ.SELLER_BALANCE_NOT_ENOUGH卖家余额不足商户支付宝账户充值后重新发起退款
ACQ.SYSTEM_ERROR系统错误当前退款请求可能成功也可能失败。请使用相同参数再次重试,保证退款请求号和退款金额不变;如果前一次退款已经成功,接口会幂等返回成功;如果前一次未成功,接口会重试执行退款。也可通过退款查询接口查询退款执行结果,发起退款查询需保证距离退款请求大于 5 秒
ACQ.TRADE_HAS_CLOSE交易已关闭该交易已关闭,不能再退款,请确认请求退款的交易是否未支付或已完成退款
ACQ.TRADE_HAS_FINISHED交易已完结该交易已完结,已超过退款期限,不允许退款;建议联系买家线下退款
ACQ.TRADE_NOT_ALLOW_REFUND当前交易不允许退款检查当前交易状态是否为交易成功状态,以及签约的退款属性是否允许退款,确认后重新发起请求
ACQ.TRADE_NOT_EXIST交易不存在检查请求中的交易号和商户订单号是否正确,确认后重新发起
ACQ.TRADE_SETTLE_ERROR交易结算异常请检查传入的退结算项信息是否正确;如果正确,请联系支付宝小二
ACQ.TRADE_STATUS_ERROR交易状态非法查询交易,确认交易是否已经付款
ACQ.USER_NOT_MATCH_ERR交易用户不匹配请联系支付宝小二处理